Event Organizer - Hybrid Event

Terms And Conditions

1. Reservations and Payment

• Reservation: booking event tour packages can be made via phone or email: info@agievent.com

• Participant's name: a copy of the participant's passport is required

• Deposit: For reservation confirmation, a deposit of 50% of the total tour package fee is required. Deposits are non-refundable.

• Full Payment: Payment must be made at least 15 days before the departure date. If full payment is not received within the specified timeframe, the reservation may be canceled by the hotel, transportation, event organizer, etc. and the deposit will not be refunded.

• Payment Method: Payment can be made via bank transfer or any other payment method agreed upon by both parties.


2. Guaranteed number of Participants

• Minimum guaranteed number of participants: 

• The number of participants is less than 20 people, so there is no refund.

• The increase in the number of participants can be conveyed to the organizer 30 days before departure, the amount of the price incurred will be conveyed to the new participant and does not guarantee the same price if there is an increase in prices from hotels, transportation, tourist attractions, and so on.


3. Cancellation and Refunds

• Cancellation by Participant: Tour Package is non-cancellable 

(non-refund) according to the rules of the Tour Event Package, there are no refunds.


4. Schedule and Program Changes

• The Provider reserves the right to change the tour schedule and program without prior notice if necessary for the convenience and safety of the participants.

• In the event of a price change due to a change in currency rates, an increase in fuel prices, or government taxes, participants will be notified as soon as possible and a fee adjustment will be charged to the participant.


5. Responsibility

• The Provider is responsible for providing the services stated in the Tour Event Package.

• The provider is not responsible for any loss of personal belongings, accidents, illnesses, or other losses incurred during the tour.

• Participants are responsible for maintaining personal belongings and complying with applicable regulations at the destination.


6. Visas and Travel Documents

• Participants are responsible for ensuring that they have a passport valid for at least 6 months from the date of departure and the required visa.

• Deportation or refusal from the local country immigration for any reason, the provider is not responsible and there is no refund of the tour fee or otherwise.

• Changes in travel events due to natural disasters, wars, disease outbreaks, terrorist acts, riots, and so on are "Force Majeure".


7. Flight Tickets

• The Provider will be provide air tickets by request

• Airport handling Jakarta, will be charged an additional fee of IDR 5,000,000,-/group including porter fees (if needed by Participants)


8. Travel Insurance

• Tour Package includes travel group insurance that covers trip cancellation, medical expenses, and lost luggage. ( Trip Cancellation and Change Insurance Premium up to IDR 15,000,000,-Medical and emergency expenses up to IDR 350,000,000,-)

• Group insurance policy will be provided after payment


9. Complaints and Claims

• Complaints during the tour must be reported immediately to the tour guide or provider representative on site. Claims after the tour must be submitted in writing no later than 14 days after the tour ends.


10. Force Majeure

• The Provider is not responsible for any delay or failure in performing its obligations caused by events beyond its control (force majeure), such as natural disasters, fires, wars, or other emergency conditions.


11. Deviation / Schedule Change

• Any deviations outside of the predetermined tour schedule are the responsibility of the participant, such as additional fees to be paid for airfares, hotels, etc. The Service Provider and its subsidiaries do not guarantee confirmation of the requested deviations. If by the deadline for ticket issuance, the deviation status has not been confirmed, participants are required to follow the date according to the original schedule.

• Participants who cancel their participation due to unfulfilled deviation requests will be charged a cancellation fee by applicable regulations.

• If the requested deviation status has been confirmed by the relevant party, the original reservation will be automatically canceled and if the participant wishes to return the schedule to the original date, the Service Provider and its subsidiaries cannot guarantee to get it back.


Unused Services

• The Tour Participant cannot claim a refund for unused services and facilities, including immigration, customs, quarantine matters, or other matters beyond the control of the Service Provider and its subsidiaries. This also applies to existing tour event group packages that generally do not have a refund value (non-refund)



• The Service Provider and its subsidiaries always strive to provide the best and responsible service during the trip. However, the responsibility of the Service Provider and its subsidiaries and sales agents is only limited to connecting the transportation service provider, the hotel, and the event location. The Service Provider and its subsidiaries shall not be liable for accidents, loss of goods, excess baggage, detention either at the airport or in hotels, costs related to quarantine and interruptions/changes in aircraft or other transportation schedules, or as a result of strikes, force majeure, government regulations and others beyond the control of the Service Provider and its subsidiaries,

• Since the responsibility for the operation of the means of transportation used during the tour is carried out by the carrier or individual, which in the case of the operation is bound by the regulations of the country where the transportation is carried out, in the event of an accident, first aid must be requested to the country where the accident occurred. If circumstances are unavoidable/unresolved, the departure date may be changed with prior notice.


• The validity period is at least 6 months (or more, according to the provisions of the destination country), counting until you arrive back in Jakarta.

Pregnant women/Participants requiring special attention/Special requests

• Women over 6 months pregnant are not allowed to participate, for safety reasons and by applicable airline regulations.

• For the sake of the smooth travel of the entire group, tour participants who require special attention must be accompanied by at least 2 (two) people who are physically and spiritually healthy during the trip.

• Special requests such as food menus (vegetarian, Diet, No Pork, etc.),

• Special requests for hotel rooms are based on the availability of bed types available at the time of check-in (twin bed - king size bed) and do not guarantee the availability of certain room types.


12. Others

• All participants must comply with the rules and regulations set by the local country and the provider during the tour.

• The Provider reserves the right to refuse or terminate the participation of any participant who is deemed to interfere with the comfort or safety of other participants.

• By making a reservation and making payment for this tour event package, participants are deemed to have read, understood, and agreed to all applicable terms and conditions.



Jakarta, 2024  



These Terms and Conditions ("Terms") govern your use of the website and services provided by Agi Event ("we," "us," or "our"). By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

Registration and Account:

1.1. In order to access certain features or services on our website, you may be required to create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and are solely responsible for any activities that occur under your account.

1.2. You agree to provide truthful, accurate, and up-to-date information when creating an account or making a purchase through our website. You are solely responsible for any consequences resulting from inaccurate or incomplete information.

Event Tickets and Registrations:

2.1. Our website may provide information about various events, including ticket sales, registrations, and related services. By purchasing tickets or registering for an event, you agree to comply with any additional terms and conditions specific to that event.

2.2. All ticket sales and registrations are final and non-refundable unless otherwise stated in the event's terms and conditions or as required by applicable law.

2.3. We reserve the right to cancel, reschedule, or modify events at our discretion. In the event of a cancellation, we will make reasonable efforts to notify ticket holders and provide appropriate refunds or alternative options.

Intellectual Property:

3.1. All content and materials on our website, including but not limited to text, graphics, logos, images, videos, and software, are the property of [Insert Event Organizer Name] or its licensors and are protected by copyright and other intellectual property laws.

3.2. You may access and use our website and its content solely for personal and non-commercial purposes. You may not modify, reproduce, distribute, display, perform, transmit, or otherwise exploit any content from our website without our prior written consent.

Prohibited Conduct:

4.1. When using our website and services, you agree not to engage in any of the following prohibited activities:

a. Violating any applicable laws or regulations;

b. Interfering with or disrupting the operation of our website or services;

c. Impersonating any person or entity or falsely representing your affiliation with any person or entity;

d. Engaging in any fraudulent, deceptive, or unlawful activities;

e. Uploading or transmitting viruses, malware, or any other malicious code;

f. Collecting or harvesting personal information from other users without their consent;

g. Engaging in any activity that may negatively impact the experience of other users or the security of our website and services.

Limitation of Liability:

5.1. To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or services.


6.1. You agree to indemnify, defend, and hold harmless Agi Event, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of our website or services or any violation of these Terms.

Governing Law and Jurisdiction:

7.1. These Terms shall be governed by and construed in accordance with the laws of Indonesia. Any dispute arising out of or relating to these Terms or your use of our website and services shall be subject to the exclusive jurisdiction of the courts located in Indonesia.

Changes to the Terms:

8.1. We reserve the right to modify or update these Terms at any time without prior notice. Any changes to the Terms will be effective upon posting on our website. Your continued use of our website or services after the posting of any changes constitutes your acceptance of such changes.


Contact Us:

If you have any questions or concerns regarding these Terms, please contact us at:


Privacy policy

This Privacy Policy explains how we, Agievent, collect, use, and protect your personal information when you visit and interact with our website. We are committed to ensuring the privacy and security of your personal information and comply with applicable data protection laws. By using our website, you agree to the terms and conditions of this Privacy Policy.



Information We Collect:

1.1. Personal Information: When you use our website, we may collect certain personal information that you provide voluntarily, such as your name, email address, phone number, and any other information you provide through forms or interactions with our website.


1.2. Usage Information: We may collect information about how you use our website, including your IP address, browser type, operating system, device information, and browsing activity.


1.3. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience on our website, personalize content, and collect information about your preferences and usage patterns. You can manage your cookie preferences through your browser settings.


Use of Information:

2.1. Provide Services: We use the information collected to provide the services and information you request, such as processing Event & tour bookings, responding to inquiries, and delivering relevant content.


2.2. Improve User Experience: We may use the information to analyze and improve our website's functionality and performance, enhance user experience, and personalize your interactions with our website.


2.3. Marketing Communication: With your consent, we may use your personal information to send you promotional materials, updates, and newsletters related to our services. You can opt out of receiving marketing communications at any time.


2.4. Legal Compliance: We may use and disclose your information as required by law or when we believe that such disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.


Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


Third-Party Websites:

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.


Children's Privacy:

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child under 13, please contact us, and we will promptly take steps to delete the information.


Your Rights:

You have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the contact information provided below.


Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website, and the revised policy will be effective immediately upon posting.

Cookie Policy

This Cookie Policy explains how Agievent ("we," "us," or "our") uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy.


What are Cookies?

Cookies are small text files that are stored on your device (computer, mobile device, or tablet) when you visit a website. They contain information about your browsing activity on the website and are used to enhance your user experience by remembering your preferences, analyzing website performance, and delivering personalized content.



Types of Cookies We Use:

2.1. Necessary Cookies: These cookies are essential for the functioning of our website and enable basic features such as page navigation, access to secure areas, and authentication. Without these cookies, our website may not function properly.

2.2. Analytical/Performance Cookies: We use these cookies to collect information about how visitors use our website, such as which pages are visited most frequently and any error messages encountered. This data helps us analyze and improve the performance of our website to provide a better user experience.

2.3. Functionality Cookies: These cookies allow our website to remember choices you make (such as language preference) and provide enhanced features and personalized content. They may also be used to provide services you have requested, such as remembering your login details.

2.4. Advertising/Targeting Cookies: We may use these cookies to deliver targeted advertisements based on your browsing behavior and interests. They help us measure the effectiveness of our advertising campaigns and track the performance of advertisements displayed on our website.

 Third-Party Cookies:

We may allow third-party service providers, such as analytics or advertising companies, to place cookies on our website. These cookies are subject to the respective privacy policies of these third parties. We do not have control over the content or cookies from third-party websites, and you should review their policies for more information.

 Cookie Consent and Control:

By continuing to use our website, you consent to the placement of cookies on your device as described in this policy. You can manage or disable cookies through your browser settings. However, please note that disabling cookies may impact the functionality and performance of our website, and certain features may not be available.


Data Security and Privacy:

We take the privacy and security of your personal information seriously. The data collected through cookies is treated in accordance with our Privacy Policy. For more information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.


Changes to the Cookie Policy:

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Cookie Policy on our website.

 Contact Us:

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us using the contact information provided below:


Please note that this is a general cookie policy template and may need to be customized to reflect your specific website and cookie usage. It is important to consult with legal professionals to ensure compliance with applicable laws and regulations.

Best Price Guarantee

At Agievent, we are committed to providing our customers with the best value for their money. That's why we offer a Best Price Guarantee for our event planning and organizing services. We strive to ensure that you receive the most competitive and affordable prices without compromising on the quality of our services.


How Our Best Price Guarantee Works:


Lowest Price Assurance:

We guarantee that the prices we offer for our event planning and organizing services are the lowest available. If you find a lower price for the same services offered by another reputable event organizer, we will match or beat that price, ensuring you receive the best deal possible.

Price Match Criteria:

To qualify for our Best Price Guarantee, the following criteria must be met:

The lower-priced offer must be for the same event planning and organizing services with similar specifications, features, and quality.

The offer must be publicly advertised and available to the general public.

The offer must be from a reputable event organizer with a proven track record of delivering high-quality services.

How to Request a Price Match:

If you find a lower price that meets the criteria mentioned above, please contact our customer service team within [insert number of days] days of your initial inquiry or booking. Provide us with all the relevant details, including the competitor's offer, such as their pricing, services, and any supporting documentation.

 Price Match Review:

Our team will review the price match request and verify the information provided. We will compare the pricing and terms of the competitor's offer with our own. If we determine that the lower-priced offer meets our Best Price Guarantee criteria, we will match or beat the price accordingly.


Please note that our Best Price Guarantee may not apply to the following situations:

Prices offered through membership programs, loyalty programs, discounts, or promotions that are not available to the general public.

Prices that are the result of errors or mistakes on the competitor's part.

Prices offered by individuals or unauthorized third parties.

Prices for customized or specialized event planning and organizing services that are not directly comparable to our standard offerings.

Our Commitment to You:

Our Best Price Guarantee reflects our commitment to delivering exceptional value and ensuring customer satisfaction. We want you to have the peace of mind that you are receiving the best prices without compromising on the quality and excellence of our services.


Contact Us:

To request a price match or for any inquiries regarding our Best Price Guarantee, please contact our customer service team using the following contact information:


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